General Shipping Policy
Please allow a minimum of 1 day processing time for raw hair orders. We ship orders via USPS by 3 PM the next business day after processing. If we are unable to ship orders for any period of time it will be noted in the announcement bar on the site.
USPS First Class Mail – approximately 2-7 business days for delivery
USPS Priority Mail - approximately 1-5 business days for delivery
For US Orders: Normally takes 2-7 business days
For International Orders: Usually takes 8-14 business days.
All delivery times are estimated from the time your order leaves our processing center.
Please verify that you have entered the correct address, before finalizing your order as you are responsible for providing the correct mailing address. We cannot make address adjustments unless you notify us prior to your order shipping. We cannot be responsible for goods delivered to the wrong address.
To correct an address please email email@example.com, provide an order number and the correct shipping address in the email. Once an order has shipped we will not be responsible for an incorrect address.
Order Processing Times
Please allow up to 3 business days to process your order, all orders processed after 5 pm are considered a next business day order (except holidays and weekends). Shipping is usually 2-3 business days. Orders submitted on weekends will be processed on Monday or Tuesday.
All packages, unless otherwise stipulated, once processed, are shipped via United States Postal Service First Class or (if selected) Priority Mail (3-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center.
All packages, unless otherwise stipulated, once processed, go out United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the CURRENT USPS shipping rates.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.
Incorrect Shipping Information
If a package is returned to us due to an incorrect or incomplete shipping address which you provided, or if you cannot accept the delivery, you will be responsible for the return shipping cost as well as the redelivery cost. Christopher Anthony’s Premium Raw Virgin Hair is not responsible for packages delivered incorrectly or lost due to incorrect, or incomplete, shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages
Christopher Anthony’s Premium Raw Virgin Hair will not be held responsible for lost, or stolen packages, which have been confirmed as delivered to the address entered for an order. At your request Christopher Anthony’s Premium Raw Virgin Hair will confirm delivery to the provided address, the date of the delivery, any available tracking information and shipping carrier information so that you may investigate further.
DAMAGED PRODUCT AND INCORRECT ORDERS
Christopher Anthony’s Premium Raw Virgin Hair is not responsible for damaged product or an order that you feel was processed or filled incorrectly, you must contact us by phone or email within 30 days of placing your order.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Items not in Stock
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.
Returns And Exchanges
Christopher Anthony’s Premium Raw Virgin Hair stands behind the quality of our hair and products that we sell. If there is any discrepancy or issue with your order please contact us at firstname.lastname@example.org. Once an order has been shipped it cannot be changed or cancelled.
We inspect, wash, and deep condition every raw hair item that we sell. We offer an exchange or store credit for any items that have not been used and are in the same condition in which they were received. Because we offer free shipping on most hair items, you are responsible for the return shipping. You must take action within 14 days of receiving the product.
Simply return items addressed to:
Christopher Anthony’s Premium Raw Virgin Hair
516 Sosebee Farm Road
P.O. BOX 585
Grayson, GA 30017